IGFollows ("we", "us", "our") operates the IGFollows website and mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our Service.
1. Information we collect
Information you provide
When you place an order or contact us, we may collect:
- Your public social media handle or post URL (required to fulfil your order)
- Your email address (only if you contact support or create an account)
- Service type and quantity selected
Information collected automatically
When you visit our Service we automatically collect:
- IP address and approximate location (country/city level)
- Browser type, operating system and device type
- Pages visited, time spent and referring URL
- A randomly generated anonymous identifier stored in your browser's local storage (used to track your daily order limit — this is never linked to personal data)
2. How we use your information
We use the information we collect to:
- Process and deliver your orders
- Enforce daily usage limits and prevent abuse
- Respond to support requests
- Monitor and improve the reliability of our Service
- Comply with legal obligations
We do not use your data for advertising profiling or sell it to third parties.
3. Sharing your information
We may share your information with:
- Service providers — companies that help us operate the Service (hosting, payment processing, email delivery). These providers are contractually required to protect your data and may not use it for their own purposes.
- Legal requirements — if required by law, regulation, legal process or governmental request.
- Business transfers — if IGFollows is acquired or merges with another company, your information may be transferred as part of that transaction.
We never sell your personal information.
4. Cookies & tracking
We use a small number of essential cookies and browser storage to:
- Store your anonymous order-limit identifier (local storage)
- Remember your preferences (theme, etc.)
- Maintain session state for logged-in users
We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can opt out of analytics tracking by enabling "Do Not Track" in your browser or using a browser extension.
5. Data retention
Order records (public handle, service, quantity, timestamp) are retained for up to 12 months to support refill guarantees and abuse prevention. Support emails are retained for up to 24 months. Anonymous analytics data is retained for up to 26 months.
6. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability
To exercise any of these rights, email us at privacy@igfollows.net. We will respond within 30 days.
7. Security
We implement industry-standard technical and organisational measures to protect your information, including TLS encryption in transit and encrypted storage at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children
Our Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will provide additional notice (such as a banner on our homepage). Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
10. Contact us
For privacy-related questions or to exercise your rights: